Troubleshooting
Troubleshooting
Start from what you see.
| You see | Start here |
|---|---|
| A device shows as unavailable or offline | Device not connecting |
| A new device will not pair | Pairing Z-Wave devices |
| Lights flicker or buzz on a dimmer | Resolving smart dimmer flickering |
| Far-away devices respond late or drop | Optimizing Z-Wave network range |
| The hub is slow or unreachable | Restart and factory reset |
| A Flow never runs | Flows troubleshooting |
| You need to reset a device | Resetting a Novon device |
Still stuck? Contact support with the device model and what the app shows.